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AI assistants and automation

Assistants that serve your customers on WhatsApp and on your website using your own information, and automation of the repetitive tasks you do by hand today.

An AI assistant answers your customers at any time of day using only the information you give it: catalogue, prices, opening hours, frequently asked questions. If it doesn’t know something, it says so and hands the conversation over to a person. It takes orders, sends you reports and only does what you allow it to.

We also automate processes: reports that are generated and sent on their own, data that moves from one system to another without copying and pasting, and alerts when something isn’t right. Tasks that cost you hours every week today and that a program does in seconds.

This is for you if…

  • You answer the same questions on WhatsApp all day long.
  • You lose customers who write outside opening hours.
  • You prepare the same report by hand every week.
  • You copy data from one place to another: Excel, email, systems that don’t talk to each other.

What we can build

Assistant for WhatsApp and the web

Answers with your business information, takes orders and hands over to a person when needed.

Automatic reports

Sales, activity or key figures delivered to your inbox as a PDF every week.

Data collection and organisation

Information from websites, documents or files, organised and ready to use.

Alerts and monitoring

A WhatsApp message if your website goes down or a key figure goes out of the normal range.

Products ready to adapt

Starting from something that already works shortens timelines and lowers the cost of the project.

BrookAI
AI

BrookAI

An AI customer service bot that learns from your documents and answers on your website and on WhatsApp. Multi-tenant and resellable — one system, many clients, each with its own identity.

What’s included

  • Working assistant or automation
  • Dashboard to manage documents and review conversations (assistants)
  • Documentation and user guide
  • Training for your team
  • 30 days of post-launch support

What affects the price

  • ·Channels: web, WhatsApp, email
  • ·Volume of conversations (AI usage costs and some WhatsApp message fees)
  • ·Connections to your systems: orders, calendar, email
  • ·Amount and organisation of the starting information
  • ·Complexity of the process to automate
  • ·Frequency: on demand, scheduled or real time

Estimated timeline

Automations: 1 to 6 weeks · Assistants and AI: 4 to 16 weeks

Related projects

Real cases where we applied this service.

BrookAI
Customer service
2026

BrookAI

A multi-tenant AI chatbot SaaS: a customer service bot that learns from a business’s own documents, plugs into any website and WhatsApp, and escalates to a human agent.

Related guides

Frequently asked questions

Does the assistant make up answers?

It is configured to answer only with your information. If it can’t find the answer, it says so and hands the conversation over to a person. We review the first conversations with you.

Can it answer on my WhatsApp?

It connects through Meta’s WhatsApp Business API, which normally uses a dedicated number. We help you with the setup and with verifying your business.

How much does it cost to run?

Besides the setup, there is a usage cost for the AI service and, on WhatsApp, for some messages. We estimate it based on your volume before we start.

What information does it need?

Whatever you already have: catalogue, prices, opening hours, frequently asked questions and terms, in documents, on your website or in a spreadsheet.

Technologies we use

PythonFastAPISupabasepgvectorWhatsApp Business APIPandasPlaywright

Interested in this service?

Tell us about your project and we’ll send you a proposal within 24 hours.

Prefer WhatsApp? Message us directly